Problem / OpportunityBriefly summarize the problem or opportunity you propose to address. Write this in terms of the organizational problem being addressed, not in terms of the solution needed.
All of our currently listed service offerings are at a very basic maturity. We do not have well defined fulfillment, tier support, stakeholder info, and much more. We need a toolkit to step our service catalog through maturity development. The problem is that we are unclear how to escalate issues, or learn from our subject matter experts how to handle things, and are unclear how to get answers to service changes and notifications. As more of our services are being brought in from outside our organization we cannot just fake maturity, it needs to be well defined. We have an opportunity to show the rest of campus how to create a mature service by leveraging our success.