Problem / OpportunityBriefly summarize the problem or opportunity you propose to address. Write this in terms of the organizational problem being addressed, not in terms of the solution needed.
Many of the factors that have led to the development of this project are shared with institutions across Higher Education, nationally and internationally. These include:
· Increasing complexity of, and the proliferation of, web-based services provided to university stake holders;
· Demand from students and staff for better service. A portal enables a customer-centered (stakeholder) provision of university services. 24/7 access to information and services;
· The need to simplify and improve access to information within universities.
· Sac State Portal and Sac State Mobile App need to align content and serve students, faculty and staff.